Frequently Asked Questions

You can book flight tickets online very easily with credit card. You access to thailand-airways.com and process some steps as bellow:

- You can SEARCH your itineraries in home page (index) included: Departure, Arrival, Date, Number of Adult, Children, Infant

- You choose your time exactly and You can see your details of Time in Price Breakdown on your screen.  

- Flight Details: Check again all details for your flight and click to CONTINUE

- Passengers Details: You fill your information as Name (in your passport), email, phone number. The important is Name and your email. Then CONFIRM AND PAY.

- Pay your flight tickets via credit card (Visa/Master)

- Finally: After you book tickets successfully, please check your email about 10 – 20 minutes later to get your E-Ticket Which you must got it to check in flight.

You can pay flight tickets online via our website through Credit card included Visa, Master and JCB card. When you make a reservation via our website. If the payment was error, please contact to us as soon as possible. Our staffs will support and guide you finish booking easily!

About flight tickets, you don’t need get real tickets as Train or Hotel. After successful payment, you receive a confirmation page included CODE, all your itinerary details and E-tickets will be sent to your email where You registered it via our website.

According to of policy, the agency can book tickets minimum of 4 hours before departure. If in the emergency, you should buy ticket at the check-in counter at the airport.

Online booking is available on international and domestic flights operated by Thai Airways and some codeshare flights with our partner airlines.

With Immediate forms of payment, you need to book and purchase tickets at least 6 hours prior to departure.

With Pay later forms of payment, you need to book at least 6 hours prior to departure, pay at least 6 hours prior to departure and maximum 12 hours from booking.

We offer the following forms of payment:

• International Payment Cards
• VISA,
• MasterCard
• JCB

Notice

• Vietnam Airlines does not accept Virtual or single-use cards and reserve right not to provide service if they are used to purchase tickets on Vietnam Airlines website.
• The cardholder is not required to be in the travelling party.
• The card holder must verify payment card upon check-in at the airport or at Vietnam Airlines Branch before travelling.
• Vietnam Airlines headquarter is located in Vietnam, Vietnam Airlines shall not be responsible for any fees may be levied by the issuing bank while purchasing tickets on Vietnam Airlines website. Please check with your issuing bank for details of the fees if any.

Notice

• The cardholder is not required to be in the travelling party and not required to verify payment card

Reservation and fare are not guaranteed until successful payment

After successful payment, you will receive confirmation email with your reservation code. Please keep your reservation code for reviewing your itinerary and eTickets. Vietnam Airlines also send you the itinerary and eTickets to your registered email.

If you do not receive confirmation email of itinerary and eTickets from Vietnam Airlines within 3-8 hours after successful payment, please contact us by email [email protected]

For ticket changes, please send email to [email protected] for support. Follow applicable fare rules for changes.

For changing request via email, please submit your change request from your registered email during online booking process, otherwise, your change request will not be accepted.

An electronic receipt will be sent to your registered email when your payment is successful. In the receipt, we will show:

• Your transaction information
• Amount of Service Fee
• Our Company Logo
• Our Company Address